Cancellation & Refund Policy
Effective: October 2026 • Registered in Karimangalam, Tamil Nadu
Simple & Honest Policy (India First)
7-Day 100% Money-Back Guarantee on your first purchase • 1-Tap cancellation anytime • No questions asked • Zero paperwork.
1. When We Return (100% Full Refund)
We believe in complete transparency. We issue a full 100% refund directly back to your source account under the following conditions:
- Within 7 Days of Initial Upgrade: If you upgrade to S4K Flow Pro and feel it doesn't fit your practice within the first 7 calendar days of your payment, write to flow.s4k@gmail.com. We will process a complete 100% refund immediately with no questions asked.
- Erroneous or Duplicate Charges: In case of payment gateway timeouts or duplicate UPI/card deductions where your bank was charged more than once, the extra charge is automatically refunded within 24 to 48 hours.
2. When We Do Not Return (No Return)
To maintain fair pricing for all healthcare and consulting practitioners, payments become non-refundable in the following situations:
- After 7 Calendar Days: Refund requests submitted after 7 days from the transaction date are not eligible for cash refunds.
- Partial / Mid-Cycle Usage: When you cancel after the 7-day guarantee window, your Pro benefits remain fully active until the end of your 30-day billing period. We do not issue prorated or partial refunds for unused days.
3. Dead-Simple 1-Tap Cancellation
You can cancel your S4K Flow subscription at any time with a single tap inside your workspace settings or by dropping an email to flow.s4k@gmail.com.
- Zero cancellation fees or termination penalties.
- Future automatic renewal charges stop immediately.
- Lifetime Free Safety Net: Your workspace automatically transitions to our Lifetime Free Starter tier. You will never lose your historical appointment logs, patient contacts, doctor shifts, or tabletop QR standees.
4. Settlement Timeline (Razorpay / Banking Standard)
All approved refunds are processed electronically through our payment gateway partner (Razorpay) directly to the original payment source:
- UPI Payments (GPay, PhonePe, Paytm): Typically credited within 2 to 4 business days.
- Debit / Credit Cards & Net Banking: Credited within 5 to 7 business days per standard RBI settlement rules.
You will receive an automated Razorpay refund ARN / reference number via email once the refund is initiated.